FAQs

WHAT IS A POP UP BAR?!
A Pop Up Bar is simply a temporary bar and restaurant which is focused on a particular theme all for a short time!
 

WHERE IS THE EVENT LOCATED?
711 Main Street, Suite 100, Houston, TX, 77002
 

DO I NEED A TICKET TO COME TO DUNDER MUPPLEN AND WHAT DOES MY TICKET INCLUDE?!
YES! This is a ticketed event! We strongly suggest that you pre-purchase your ticket due to there being a limited capacity amount for your comfort & safety! Once you purchase your ticket, simply bring your ID the day of your
arrival and show confirmation of purchase via PHONE/PRINTED copy (whichever you prefer).

 

Your ticket includes:
 

1. ENTRY TO DUNDER MUPPLEN BAR AND ACCESS TO MULTIPLE OFFICE INSPIRED PHOTO-OPS.
 

2. UNLIMITED PHOTOBOOTH PICS!
 

3. OFFICE TRIVIA (EVERY MONDAY TUESDAY AND WEDNESDAY ONLY)
 

4. OUR VERY OWN DUNDY AWARDS!
 

5. OFFICE COSTUME CONTEST!! (EVERY THURSDAY FRIDAY AND SATURDAY)
 

PLEASE NOTE:
**FOOD AND BEVERAGES (ALCOHOLIC/NON-ALCOHOLIC) ARE NOT INCLUDED IN YOUR TICKETING PRICE. IT IS AVAILABLE
FOR PURCHASE A LA CARTE**

 

HELP! I PURCHASED THE WRONG TIME SLOT FOR THE EVENT AND I NEED TO CHANGE IT, WHAT DO I DO?
We completely understand these things happen! Simply shoot us an email to tickets@dundermupplen.com with the ticket purchasers name, date of your event, and the current time slot you have and the one you’re wanting to

switch it to! Please allow up to 24-48 hours for your ticket time slot to be transferred!

I WON’T BE ABLE TO MAKE IT TO THE EVENT! CAN I TRANSFER MY TICKET TO SOMEONE ELSE?
YES! Simply follow the directions below:
 

1. Login to your Universe account and go to your TICKETS page. If you have purchased your tickets as a guest, you will need to create a new account before you move forward!
 

2. Find the ticket that you’re wanting to transfer and select the “MORE” besides the “VIEW TICKET” button and select the

“TRANSFER TICKET” option from the drop-down menu.

 

3. On the next screen enter the updated first name, last name, and email address in full of the person you’re transferring your ticket to and click “TRANSFER”
 

4. Once “TRANSFER” has been selected an updated email will be sent to the new ticket holder with their confirmation and their ticket.
 

PLEASE NOTE:

Once the ticket has been transferred you will no longer have access to that ticket from your account and the original QR code will
no longer be valid! In the event if the ticket has not been claimed and or your transfer is declined you will still have access to the ticket, and it will not be fully transferred until the new party has accepted the ticket transfer.

 

DO YOU OFFER REFUNDS?
No. Similar to a sporting event or concert ALL SALES ARE FINAL. If you’re unable to make the date of your choice, we highly recommend that you transfer the ticket to another individual or change to a different date and time.
 

WHAT ABOUT COVID-19?
Your health and safety is number one priority and that’s why you will be able to enjoy this event with updated safety measures.

 

Here’s what you can expect at the DUNDER MUPPLEN Bar:
 

1. MASKS ARE REQUIRED for entry and while walking through the entire experience and to the restrooms, except when taking pictures!

2. WELLNESS CHECK: Upon entry your temperature will be taken, temperatures must be below 100.4. If your temperature is higher you will not be allowed in the bar/restaurant. We will happily reschedule your time slot for another day that works for you!
 

3. REDUCED CAPACITY: We will be operating at 50% capacity!
 

4. HAND SANITIZING STATIONS & WIPES: Will be placed throughout the entire space for your convenience.
 

5. NIGHTLY STEAM AND STERILIZATION
 

6. DAILY CLEANING
 

7. SOCIAL DISTANCE DECALS THROUGHOUT THE SPACE
 

8. SNEEZE GUARDS THROUGHOUT THE RESTAURANT AND BAR.

WHAT SAFETY PRECAUTIONS ARE YOU TAKING TO ENSURE THAT WE HAVE A CLEAN ENVIRONMENT?
Your safety/health is our NUMBER ONE priority! We have a cleaning staff on duty that will be cleaning the bar in between time slots and during your magical experience and we will have disposable masks on hand for you to use if you forgot yours at home! We also are actively following Gov. Greg Abbott’s guidelines of keeping each time slot of the venue at 50% capacity which is below the mandated 75% in order to make sure your experience is enjoyable and comfortable.
 

IS THERE PARKING?
Parking is LIMITED. There are parking garages around the area however we highly recommend that you UBER/LYFT in order to avoid searching fora parking space! Street parking will be available as a first come first serve basis.

WHAT’S ON YOUR FOOD & DRINK MENU?

We have a full kitchen that you can order from. Drinks are also served all day during all time slots. Food Allergy warning: Please be advised that Food prepared here may contain the following ingredients: Milk, Eggs, Wheat, Nuts, Tree Nuts, Fish and Shellfish. You can view the menu here

I DON’T DRINK. DO I STILL NEED A TICKET?
YES! This is an unforgettable immersive experience. We will also have NON-ALCOHOLIC beverages available for purchase!


DO I NEED TO ARRIVE ON-TIME?
Nope! You can arrive anytime during your time slot! However, time slots are limited to 2 hours and in order to get a full experience we highly
recommend that you arrive early. Once your time slot ends you will have to leave as well to prepare for the next group.

 

PLEASE NOTE:

Restaurant seating is on first come first serve basis inside the bar. There is patio seating available on our balcony! If you have a party of 5 or more people, we STRONGLY SUGGEST that you reserve a table. (TABLE QUANTITIES ARE LIMITED PER TIME SLOT)

 

I’M COMING WITH MY FRIENDS! CAN WE BUY OUR TICKETS TOGETHER?
We highly recommend purchasing your tickets individually for the same time slot in order to ensure you have your ticket available upon entry.

 

CAN I SCHEDULE GROUP SEATING?
Yes! After you purchase your tickets , You can email reservations@dundermupplen.com in order to reserve seating for 5 or more people. Reservation fee is $15 and must be purchased separately from your general entry tickets. EIGHT people will be the MAXIMUM per
party for your safety! In order to be seated for your time slot everyone in your party must be together at the time of arrival. Please be sure that you reserve seating 24 hours in advance. You will not be allowed to reserve seating when you arrive. All other seating is first come, first served.

 

CAN I BRING MY KID? THIS EVENT LOOKS COOL!
No this isn’t for the Kiddos This event is 21 and up only!

 

PLEASE NOTE:

If you purchase a timeslot for anyone under 21 when you arrive you will not be allowed in and will not be refunded for your ticket. You are welcome to transfer it to another person who is 21 or older. (If you purchased tickets before the frequently asked questions were provided please email our customer service department and we will assist you *1.5.21*)

 

DO YOU OFFER GROUP DISCOUNTS?
At this time, no, we do not!

 

WHAT IS THE DRESS CODE?
Casual dress and your best office Inspired costumes are welcomed.

DO YOU HOST PRIVATE EVENTS AND CORPORATE HOLIDAY PARTIES?
YES! Please contact info@dundermupplen.com for your inquiries. Please allow 24-36 hours for a response time to set up a call for more information.

 

Please have the following information included in your email:

 

1. Date and timeslot, you’re interested in.

 

2. Amount of people in your party (Please note we are enforcing the capacity guidelines)

I HAVE A WHEELCHAIR CAN I STILL ENJOY THE EXPERIENCE?!
Unfortunately, we are a two-floor experience and we do NOT have an elevator that will enable wheelchair accessibility at the moment. You are more than welcome to enjoy the first floor that we have available!

 

I did not get my ticket confirmation(s)! What do I do?
Please email us at tickets@dundermupplen.com to get your tickets re-issued. If you are in line and do not have your tickets, please give the
purchasers first and last name to the host, and they will get you looked up on the system.

 

I have a Birthday coming! how can I get in on the celebration?!

It’s Easy! We do offer a package for any special occasions. Please see the activities tab with more info on packages. If you’re interested or have any additional questions contact us at reservations@dundermupplen.com ahead of time for more details on planning your celebratory moment.

 

We had a great time, but I realized my bill had an upcharge. How do I proceed?
We include a 18% service charge for groups of 5 or more. Please email us at info@dundermupplen.com with a photo of your receipt if you have further discrepancies.

 

What time does your kitchen close?

Our kitchen closes an hour before the ending of the last session.

 

What type of music is played during the event?
We will be playing a mix of office inspired music and top 40 hits as well.

 

STILL HAVE QUESTIONS? PLEASE CONTACT US:
info@dundermupplen.com